We ship to any address within Australia, but not to international destinations. Our shipping costs are based on Australia Post Real Time rates. When you place an order, our system will calculate the total shipping cost for you. Please allow between 3 and 7 days for delivery.
Returns
Due to the personalisation of all products sold, a refund will only be given if the product is proven to be faulty in manufacture, or the information used in manufacture is incorrect due to our production.
You may return faulty items sold and fulfilled by Your Personal Gift Shop within 10 days of delivery for a full refund or a replacement item. Items should be returned in their original product packaging. We will also pay the return shipping costs.
We will not accept returns of:
any item that is returned more than 10 days after delivery;
any item that has the incorrect information due to errors in the information provided by the customer;
any item that has obvious signs of use; or
any item not returned in the condition it was received.
If you wish to return an item, please contact us and we will guide you through the process.
